1. How do I generate an inspection report?
- Click ">" on the top left of the Preview panel to expand the Options panel.
- Click Start Inspection.
2. My inspection shows status "Failed" on the Home page. What went wrong?
The maximum waiting time for a report to be generated is 30 minutes. If your report could not be generated within 30 minutes, Proofware sends you a notification email and marks the report as "Failed" in the Home page. One reason that the inspection failed is that there is no live text in one or both of the files.
3. My inspection report status seems to be stuck at "In Process". What should I do?
If your report cannot be generated in 30 minutes, Proofware sends you a notification email and sets the report status to "Failed" in the Home page. If it has been more than 30 minutes and the status still shows as "In Process", then your inspection report process is frozen. Please email firstname.lastname@example.org to report the issue.
4. The Loading Annotations progress bar remains on the Report panel. What should I do?
- Click X to close it.
5. What should I do when I get the error message below?
- Click on the web browser to refresh/reload the page on the web browser.