1. How do I generate an inspection report?
Click on the top left of the Preview panel to expand the Options panel and click Start Inspection.
2. My inspection shows status "Failed" on the Home page. What went wrong?
The maximum waiting time for a report to be generated is 30 minutes. If your report could not be generated in that time, the system sends you a notification e-mail and marks the report as "Failed" on the Home page. One reason that the inspection failed is that there is no live text in one or both files.
3. My inspection report status seems to be stuck at "In Process". What should I do?
If your report cannot be generated in 30 minutes, the system sends you a notification and sets the report status to "Failed" on the Home page. If it has been more than 30 minutes and the status still shows as "In Process", then the process is frozen. Please e-mail firstname.lastname@example.org to report the issue.
4. The Loading Annotations progress bar remains on the Report panel. What should I do?
Click X to close it.