FAQs & Troubleshooting

Ryan Szporer avatar Christine Vannelli avatar Mike Malz avatar
86 articles in this collection
Written by Ryan Szporer, Christine Vannelli, and Mike Malz
GlobalVision Desktop

How do I activate my GlobalVision Desktop software?

Activating GlobalVision Desktop and requesting a license key
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Written by Ryan Szporer
Updated over a week ago

How do I replace old GlobalVision Desktop registration files?

Removing old GlobalVision registration files and requesting a new ID
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Written by Ryan Szporer
Updated over a week ago

How do I log in to a locked account?

Getting administrator help to unlock a deactivated GlobalVision Desktop account
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Written by Ryan Szporer
Updated over a week ago

How do I change my password?

Changing your password in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Can I delete a GlobalVision Desktop user account?

Replacing a local account with a domain one with the same username
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Written by Ryan Szporer
Updated over a week ago

How do I get GlobalVision Desktop to wait longer to time out?

Setting the Auto Logout Time and Auto Exit Time
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Written by Ryan Szporer
Updated over a week ago

What GlobalVision Desktop shortcuts are available?

Using shortcut keys in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How big is the largest file I can load in GlobalVision Desktop?

Loading files for inspection in GlobalVision Desktop.
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Written by Ryan Szporer
Updated over a week ago

How do I get my scanner to work?

Getting your scanner to work in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How do I scan from a second scanner?

Selecting the right source in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How do I set a file path in the Job Wizard?

Loading files from the customizable Job Master Path
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Written by Ryan Szporer
Updated over a week ago

Are PDF page boxes supported in GlobalVision Desktop?

Selecting the pre-defined PDF page box in the PDF Viewer
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Written by Ryan Szporer
Updated over a week ago

Why are some graphics missing from the PDF I loaded?

Using Enable Overprint in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How can I extract a shape from my Master file in GlobalVision Desktop?

Setting the shape for extraction in the Integrated PDF Viewer
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Written by Ryan Szporer
Updated over a week ago

Why is GlobalVision Desktop not finding repeats?

Using 'Support Rotated Repeats' in Graphics Inspection
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Written by Ryan Szporer
Updated over a week ago

Why is there a yellow icon beside some of my layers and separations?

Adding layers and separation to the Library in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Can I marquee an area on all pages automatically in GlobalVision Desktop?

Using Marquee or Crop before an inspection is run
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Written by Ryan Szporer
Updated over a week ago

Why am I being asked to load a file with live text?

Ensuring your files include live/ inspectable text in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Can I exclude certain text from being inspected?

Using Cross-out Text in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Why are too many Graphics Inspection differences detected?

Editing layers in GlobalVision Desktop to limit detected differences
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Written by Ryan Szporer
Updated over a week ago

Can I apply the same level and comments to multiple differences?

Applying levels and comments to multiple differences in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Can I re-arrange the Inspection View in GlobalVision Desktop?

Re-arranging the layout in the GlobalVision Desktop Inspection View
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Written by Ryan Szporer
Updated over a week ago

Why are so many differences being found in GlobalVision Desktop?

Reducing the amount of differences detected
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Written by Ryan Szporer
Updated over a week ago

What is different between 'Digital' and 'Proof' profiles in GlobalVision Desktop?

Choosing between 'Digital' and 'Proof' Graphics Inspection profiles
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Written by Ryan Szporer
Updated over a week ago

What is different between 'Same' and 'Different Layouts' profiles in GlobalVision Desktop?

Choosing between 'Same Layouts (Revisions)' and 'Different Layouts' Text Inspection profiles
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Written by Ryan Szporer
Updated over a week ago

Why is Text Inspection not detecting size differences?

Changing the Min. Font Point Size in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How do I run multiple inspections at once in GlobalVision Desktop?

Using 'Inspect Multiple'
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Written by Ryan Szporer
Updated over a week ago

Why is some of the text not being inspected?

Checking to see whether or not text is inspectable in GlobalVision
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Written by Ryan Szporer
Updated over a week ago

How do I zoom in to a difference once I select it?

Zooming in to differences in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

How can I switch back to a classic one-panel view when proofing differences?

Toggling the Master panel on and off after an inspection
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Written by Ryan Szporer
Updated over a week ago

Can I improve barcode grades in GlobalVision Desktop?

Using Contex Nextimage software to improve barcode contrast
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Written by Ryan Szporer
Updated over a week ago

Why Am I Not Seeing Nextimage Presets, when a Separate User on My PC Can?

Copying custom Nextimage presets into the required folder
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Written by Ryan Szporer
Updated over a week ago

Should I get the same grade results for different DPIs in GlobalVision Desktop?

Changing the resolution and reviewing Barcode Inspection results
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Written by Ryan Szporer
Updated over a week ago

How does 'Resync Text' work in GlobalVision Desktop?

Using 'Resync Text' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I add words to the current dictionary in GlobalVision Desktop?

Adding words to the current dictionary, using Spelling Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I compare glue dot files with Epson scanners in GlobalVision Desktop?

Using Braille Inspection with Epson Scan software
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Written by Ryan Szporer
Updated over a week ago

How do I get rid of static when scanning the the SD1 flatbed scanner?

Resolving static and glare when scanning FlexoPackaging
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Written by Christine Vannelli
Updated over a week ago

What does 'There is not enough physical memory available. Do you want to continue with disk swapping' mean?

Explaining GlobalVision Desktop error messages
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Written by Ryan Szporer
Updated over a week ago

What does 'Cannot connect to the GlobalVision License Server! Display Licensing Dialog' mean?

Explaining GlobalVision Desktop error messages
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Written by Ryan Szporer
Updated over a week ago

What does 'Cannot contact the Login Management Server at Host.' mean?

Explaining GlobalVision Desktop error messages
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Written by Ryan Szporer
Updated over a week ago

What does 'The desired DPI for the current profile is set to <x>. Set to <y>?' mean?

Explaining GlobalVision Desktop error messages
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Written by Ryan Szporer
Updated over a week ago

Can I specify a path where reports will be saved?

Designating a report path in GlobalVision Desktop
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Written by Ryan Szporer
Updated over a week ago

Why am I seeing "Font cannot be initialised" and failing to generate a report?

Copying and installing Arial Unicode MS Regular from another system
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Written by Ryan Szporer
Updated over a week ago
GlobalVision Web

Which browsers does GlobalVision Web support?

Verifying which browsers are supported for GV Web 3.0.0 and 3.1.0
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Written by Ryan Szporer
Updated over a week ago

How do I add a new GlobalVision Web user?

Adding a new user or transferring a GlobalVision Web license
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Written by Ryan Szporer
Updated over a week ago

Can a User Log in with a Colleague's GlobalVision Web ID if They Are Absent?

Activating a replacement user's GlobalVision Web ID
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Written by Ryan Szporer
Updated over a week ago

What if I forgot my password to GlobalVision Web?

Using the 'Forgot your password?' feature
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Written by Ryan Szporer
Updated over a week ago

How do I log in to a locked account?

Getting help to unlock a deactivated GlobalVision Web account
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Written by Ryan Szporer
Updated over a week ago

How do I change my password?

Changing your password in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

How do I view the Audit Log?

Accessing the Audit Log through the System Setup menu in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

Can I change default levels and comments for differences?

Setting default levels and comments in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

Can I make it so the Master's dielines don't appear as a difference?

How to use filter tools to make your job easier
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Written by Christine Vannelli
Updated over a week ago

What does 'Correct Display Issues (PDF files only)' do in GlobalVision Web?

Loading files for Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I load .xml files with images in GlobalVision Web?

Loading .xml files with images in Text or Spelling Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I inspect files that "cannot be loaded due to permissions"?

Inspecting files with prohibitive security settings in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

Why am I having trouble underlining or crossing out text in GlobalVision Web?

Using Select By Area in Text or Spelling Inspection
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Written by Ryan Szporer
Updated over a week ago

What does the 'Minimum Font' difference filter do in GlobalVision Web?

Using the 'Minimum Font' filter when running a Text Inspection
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Written by Ryan Szporer
Updated over a week ago

What does the 'Soft Hyphen' difference filter do in GlobalVision Web?

Selecting the 'Soft Hyphen' filter when running a Text Inspection
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Written by Ryan Szporer
Updated over a week ago

What does the 'Line Break' difference filter do in GlobalVision Web?

Selecting the 'Line Break (Space)' filter when running a Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How can I customize the content being checked in a text inspection?

Running partial text inspections in GlobalVision Web
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Written by Christine Vannelli
Updated over a week ago

Can I leave out text in already-cropped areas in GlobalVision Web?

Using 'Cross out Text' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How is 'Enable Overprint' different from the 'Overprint' icon in GlobalVision Web?

Using 'Enable Overprint'/ the 'Overprint' icon in Graphics Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I create a zone split over two pages in GlobalVision Web?

Using 'Add to Last Zone' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I only inspect a table in GlobalVision Web?

Using 'Crop' with 'Create Table Zone' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

Are full inspections run in GlobalVision Web on files with zones and table zones?

Using 'Create Zone' with 'Create Table Zone' in the same Text Inspection file
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Written by Ryan Szporer
Updated over a week ago

Can I compare text in two files when one has text in a table in GlobalVision Web?

Using 'Create Table Zone' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

Which 'Reading Order' setting do I use in GlobalVision Web?

Using 'Reading Order' in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I select a product variant when running a QRD template inspection?

Selecting a Product Variant (text choice) in a GlobalVision Web QRD text inspection
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Written by Ryan Szporer
Updated over a week ago

Why are text inspections taking so long in GlobalVision Web?

Speeding up text inspections in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

Why is there a problem generating a report in Graphics Inspection?

Comparing two unlike files in Graphics Inspection in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

How do I inspect a multi-page Braille file in GlobalVision Web?

Selecting the page to inspect in Braille Inspection
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Written by Ryan Szporer
Updated over a week ago

Why did GlobalVision Web fail to detect the barcodes in my file?

Selecting the page to inspect in Barcode Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I avoid the dieline being detected as a difference in GlobalVision Web?

When the Master contains dielines but the Sample doesn't in Graphics Inspection
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Written by Ryan Szporer
Updated over a week ago

Where are the master file annotations when I load the file in GlobalVision Web?

Loading files with master file annotations in Graphics or Text Inspection
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Written by Ryan Szporer
Updated over a week ago

Why am I getting a blank page after enabling 'Image Compare'?

Comparing images in GlobalVision Web Text Inspection
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Written by Ryan Szporer
Updated over a week ago

Why is GlobalVision Web not finding repeats?

Using 'Support Rotation' in Graphics Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I undo a 'Resync' difference in GlobalVision Web?

Using Resync Difference in Text Inspection
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Written by Ryan Szporer
Updated over a week ago

How do I sign my files digitally in GlobalVision Web?

Using the 'Signature' tool in Notes
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Written by Ryan Szporer
Updated over a week ago

Do I have to re-load files to inspect them in another GlobalVision Web mode?

Using the 'Quick Switcher' to start another inspection
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Written by Ryan Szporer
Updated over a week ago

Can I share reports in GlobalVision Web?

Sharing inspection reports in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago

Can I download multiple reports at once in GlobalVision Web?

Using 'Download Selected File(s)' on Home page
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Written by Ryan Szporer
Updated over a week ago

What's the difference between inspecting barcodes/ Braille in Graphics/ Text?

Inspecting Barcodes/ Braille in Graphics/ Text Inspection instead of using Barcode or Braille Inspection in GlobalVision Web
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Written by Ryan Szporer
Updated over a week ago